Official Policy Document — UAE

PKS Privacy & Data Policy

At Pro Key Services, we handle your personal information with the same precision we bring to every lock we service. This policy explains exactly what we collect, why, and how we protect it — no hidden clauses, no surprises.

Policy at a Glance

Your Privacy, Our Responsibility

Minimal Data Collection

We only collect information that is strictly necessary to provide our locksmith and key services. Nothing more, nothing less.

Limited Scope

Never Sold or Shared

Your personal data is never sold to third parties, advertisers, or data brokers. We don't trade in your information — ever.

✓ Protected

Secure by Default

All data you provide is handled securely. We use standard industry practices to protect your information from unauthorised access.

Encrypted

Your Rights Matter

You have the right to access, correct, or request deletion of any personal data we hold about you. Simply contact our team.

Full Control

Data Collection Details

What We Collect & Why We Use It

Name & Contact Info

Collected when you call, WhatsApp, or fill a form. Used solely to respond to your service request and confirm bookings.

Phone Number

Used to confirm your appointment, provide arrival updates, and follow up on completed jobs. Not used for marketing without consent.

Service Location / Address

Required to dispatch our locksmith technician to your location. Location data is not stored permanently after the job is completed.

Email Address

Collected optionally via contact forms. Used to send job confirmations, invoices, or respond to enquiries. Never used for unsolicited email campaigns.

Cookies & Browser Data

Our website uses standard cookies for functionality and anonymous analytics. No personal identity is linked to cookie data. You may disable cookies in your browser settings.

Website Analytics

Aggregated, anonymised visitor data is used to understand how users find and use our site. No individual user profiling is carried out.

Contact Form Submissions

Form data is retained for up to 6 months for customer service and record-keeping purposes. It is not shared with third parties.

Data Protection

How We Protect Your Information

Collect Only What's Needed

We apply a strict minimum-data principle — if we don't need it to serve you, we don't ask for it.

Secure Transmission

Our website uses HTTPS encryption to protect any data you submit through forms or WhatsApp enquiries.

Restricted Internal Access

Only authorised team members who need the information to fulfil your service request can access your data.

Regular Review & Deletion

We periodically review stored data and delete anything that is no longer required for legitimate business purposes.

Key Information

Your Rights & Important Notes

Your Rights

Access personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for data use at any time

Third-Party Sharing

We do not sell data to any third party
Spam detection services may process comment/IP data
Google Analytics — anonymous usage data only
FormSubmit — used for form delivery, no data storage

Data Retention

Contact form submissions: up to 6 months
Service location data: deleted after job completion
Invoice/transaction records: up to 5 years (legal)
Cookie analytics data: rolling 12-month window

Embedded Content & External Sites

Pages on our site may include embedded content such as maps or videos from external providers. These behave as if you have visited the external site directly and may collect their own data. We recommend reviewing their individual privacy policies.

Data Breach Procedures

In the event of a data breach affecting your personal information, we will notify affected individuals as soon as reasonably possible, take immediate steps to contain and assess the breach, and report to relevant authorities where required under applicable UAE law.

Privacy Concerns?

If you have any privacy-related question — our team is available 7 days a week.

Privacy Policy