PKS Return & Refund Policy

At Pro Key Services, we stand behind every product and service we provide. Our return and exchange policy is designed to give you complete peace of mind — because your trust matters more than anything.

30Days Window

0Restocking Fee

UAECountry

Policy at a Glance

What Our Return Policy Covers

Defective Products

Returns are accepted for any product that arrives defective or malfunctions under normal use. We take full responsibility for product quality.

✓ Accepted

New Condition Only

Items must be returned in their original, unused, new condition — complete with original packaging, accessories, and documentation.

Required

30-Day Window

You have a full 30 days from the date of delivery to initiate a return or exchange request. No exceptions beyond this window.

30 Days

Full Policy Details

Complete Return Policy Breakdown

Country of Operation

United Arab Emirates (UAE)

Returns Accepted For

Defective products only — items that are faulty, damaged on arrival.

Exchanges

Exchanges are fully accepted for eligible items. Product must be unused and in original condition.

Product Condition

Products must be in new, unused condition only — original packaging and all accessories must be present.

Return / Exchange Window

30 days from the confirmed date of delivery. Requests after this period will not be eligible.

Return Method

In-store returns only. Customers must bring the item to our physical location. No mail-in or courier collection available.

Restocking Fees

No restocking fees charged. Zero hidden costs — your return is fully credited with no deductions.

Refund Processing Time

Refunds processed within 30 days from the delivery date once approved and verified in-store.

Simple Process

How to Return or Exchange

Contact Us First

Call or WhatsApp our team to inform us of the issue and get pre-approval for your return.

Prepare the Product

Ensure the item is in new condition with original packaging, accessories, and your purchase receipt.

Visit Our Store

Bring the item in-store within the 30-day window. Our team will inspect and verify the product.

Refund or Exchange

Once approved, your refund is processed or exchange completed — fast, fair, no hidden fees.

Important Information

Key Notes & Contact Details

Eligible for Return

Defective or faulty products
Items that stopped working under normal use
Damaged products received upon delivery
Wrong item delivered by our team

Not Eligible for Return

Items used, installed, or altered by customer
Products returned after the 30-day window
Items without original invoice or receipt

What to Bring

Original purchase invoice

Need Help with a Return?

Our team is available 24 hours a day, 7 days a week for any return, exchange, or refund enquiry.